PlanetZ forums - scopeusers.com

astroman wrote:

motormind wrote:I'd expect new fees and the existing ones (for license transfer etc) to be raised in the range of (say) 2 to 4, so your expectations can be met in future...

Yep, if you want to be the center of the Universe, you've got to pay for being so too. Personally, I feel close enough to that center as things are now.

katano wrote:nice first two posts

Yup. I'm a grumpy ol' bastard

Immanuel wrote:

astroman wrote:

motormind wrote:I'd expect new fees and the existing ones (for license transfer etc) to be raised in the range of (say) 2 to 4, so your expectations can be met in future...

Yep, if you want to be the center of the Universe, you've got to pay for being so too. Personally, I feel close enough to that center as things are now.

Ow, c'mon. I paid good money for the card and the software. I would love to able to use it as well.

motormind wrote:Ow, c'mon. I paid good money for the card and the software. I would love to able to use it as well.

Still, you are expecting a small company to drop everything they have in their hands (including servicing other customers) to make that special treatment for you ... and even so, while they are doing a physical move of stuff.

... oh and, Creamware cards are low cost studio gear. You'd get from about ½ to 1 high quality analog stereo compressor for as much as a full featured Scope professional ... if you want to do the very difficult price/value/service-speed comparison.

Immanuel wrote:

motormind wrote:Ow, c'mon. I paid good money for the card and the software. I would love to able to use it as well.

Still, you are expecting a small company to drop everything they have in their hands (including servicing other customers) to make that special treatment for you ... and even so, while they are doing a physical move of stuff.

It's not "special treatment" to hand customers stuff they paid for. That they they are moving is their problem and should not be their customers'. It's not that I am asking for the something difficult. . A simple mail will suffice.

... oh and, Creamware cards are low cost studio gear. You'd get from about ½ to 1 high quality analog stereo compressor for as much as a full featured Scope professional ... if you want to do the very difficult price/value/service-speed comparison.

I find the amount of money that I paid for a sound card plus audio interface quite enough, thank you.

it's not just a soundcard but heaven! And for that you have to wait a little longer

have you noticed that creamware went insolvent at the end of the past year? so for us longtime users it's more than understandable if some requests take a bit longer in this situation...

but if you're bored, read the scope manual first

cheers
roman

Ow, c'mon. I paid good money for the card and the software. I would love to able to use it as well.

Consider it a free lesson in the virtues of patience.

I understand how you feel though. I'm a very impatient fellow as well.
It would be nice if there was an automated way to get your keys.. some sort of system like UA has with the UAD authorizations..
But there isn't. Creamware (or soniccore now) are a very small company and some latitude has to be given.
If it is really a huge problem, you can send your scope cards to me.
I'll wait for the Keyfiles, and then I can sell the cards back to you with the keyfiles included.

As far as I understand Motormind, he asks for an activation key for a product he already paid for - not for support or answering questions he could have answered by himself reading the owner's manual. And I don't see that it is his problem that the company is organized as it is.
Sorry fellows, my job has always been sales & marketing and I know - after 36 years in business - what I am talking about.

I dunno, but when I bought a 'new' scope all the activation keys were printed on the inside of the manual...

A hassle to enter them all, sure, but it's certainly doable if he needs it "now"

If it is a 'used' card, he could have gotten the keys from the old seller...

Considering the size of the company, the fact that keys have to be generated by hand, the recent restructuring, the timezone differences etc... it's not really realistic to expect keys to be generated in a 'couple hours'.

The only way to meet expectations like that is if the process were automated. That would be the way to go, ultimately.

Maybe we should get a list from Ralf of all the projects he has to work on, and then we can tell him which ones are most important.
We can put "create automated system for generating keyfiles" at the top of the list.

(kidding of course)

Anna Lüse wrote:As far as I understand Motormind, he asks for an activation key for a product he already paid for - not for support or answering questions he could have answered by himself reading the owner's manual. And I don't see that it is his problem that the company is organized as it is.
Sorry fellows, my job has always been sales & marketing and I know - after 36 years in business - what I am talking about.

agreed... the costumer is always right

call it service

faxinadu wrote:the costumer is always right

Nope

you know, there was once a kind of automated system to provide the allkeys file. and there were reasons to take it out of business.

and I would make a difference, too, for new and used cards. I don't know personally whether a new card could be fed with the keys printed on the manual or not (since I didn't ever buy a new card, apart from that NOS XTC), but if, there would be no reason to complain. if used, well, I don't think they're bound to serve everybody as if they were the ones who actually bought the card (though I for one was always treated like that, btw. . yes ralf, you're the true keymaster ).

-greetings, markus-

Hello,

please write to rb@soniccore.com.

I'll take care. Please don't forget the hardwareserialnumber.

cheers
ralf

motormind wrote:

garyb wrote:

motormind wrote:How long should it take to receive a keyfile?

normally, a day, maybe two.
sometimes it's possible to get filtered by the antispam filter, especially if using a "free" email address like hotmail. with all the moving going on, 3-4 days might happen. if it's been more than 3-4 days, just write back and they should take care of you. what email did you write to?

That is pretty slow. I'd expect it with a few hours. I wrote to info@soniccore.com

he can even remote read and answer posts on planetz while carrying heavy objects through the city of siegburg

thou art safe now.

I didn't notice the answer to someone else's question: is the new company called Sonicore or is it still Creamware, distributed by Sonicore?

The company is called SonicCore. They market a line of products they are now calling the Creamware Scope family. I believe that is correct but if not I'm sure they will correct me.

The company is called soniccore. The products are called Scope professional, scope project . . . . without Creamware

cheers
ralf

synthetic88 wrote:I didn't notice the answer to someone else's question: is the new company called Sonicore or is it still Creamware, distributed by Sonicore?

@ Synthetic88 (Ralf was faster)
it is Soniccore

Q. Hey man, what is your studio build on? Must be Protools?
A. No man, not good enough for me, I'm on Creamware stuff, it's called Scope now.
Q. Scope?
A. Yeah man, it's software on a DSP hardware card, they also sell hardware synths.
Q. They?
A. Yeah man, Soniccore is the company, Siegburg/Germany.
Q. Never heard of.
Q. Germany?
A. No, Soniccore.
Q. Never heard of.
A. You just did, are you denying?

Something like this

Ralf wrote: The products are called Scope professional, scope project . . . .

What about Scope Home?

http://www.soniccore.com/Products.htm

I have 2 Scope Home cards