Creamware customer service? Absolutely appalling.

Ralf · Post by **Ralf** » Thu Jun 03, 2004 1:49 pm

again, write to rb@creamware.de with subject "siberiansun" and we will take care tomorrow.

cheers
ralf

On 2004-06-02 18:49, siberiansun wrote:
that's good news maxol!

me, i'm just about to enter week 8 waiting for a used plug.

[my spelling sucks]

[ This Message was edited by: siberiansun on 2004-06-02 18:50 ]

at0m · Post by **at0m** » Fri Jun 04, 2004 1:58 am

Been there, done that

siberiansun · Post by **siberiansun** » Fri Jun 04, 2004 6:23 am

On 2004-06-04 02:58, at0m|c wrote:
Been there, done that

and probably NEVER going back!

all is well in Karlskoga, Sweden now.
have a sweet weekend everyone!!

at0m · Post by **at0m** » Fri Jun 04, 2004 6:36 am

finally settled

thanks a bunch, Ralf!!

Spirit · Post by **Spirit** » Fri Jun 04, 2004 6:47 am

By now AMJones should think about changing the subject of this thread from "Creamware customer service? Absolutely appalling" to something like: "Creamware customer service? Thank the Gods for Ralf."

at0m · Post by **at0m** » Fri Jun 04, 2004 6:56 am

I hope you see the irony in my thanks, it still took ages to transfer.

With all my whining, I should admit I didn't know nor expect he'd make it up the way he did

Ralf · Post by **Ralf** » Fri Jun 04, 2004 7:22 am

On 2004-06-04 07:56, at0m|c wrote:
I hope you see the irony in my thanks, it still took ages to transfer.

With all my whining, I should admit I didn't know nor expect he'd make it up the way he did

batfink · Post by **batfink** » Sat Jun 05, 2004 12:08 pm

On 2004-06-04 07:47, Spirit wrote:
By now AMJones should think about changing the subject of this thread from "Creamware customer service? Absolutely appalling" to something like: "Creamware customer service? Thank the Gods for Ralf."

Why.....???
Still no reply from Ralf on this forum or elsewhere regarding my own situation! Sadly a lengthly written complaint is on its way to Frank and Wolf.

genoxcide · Post by **genoxcide** » Sun Jun 06, 2004 7:05 pm

well.. i was not in here for a while (work).

virtualstudio? your sell of the vectron to me... well i had luck getting ralf on phone... and he was very kind and did the keychange JiT...

terrence · Post by **terrence** » Mon Jun 14, 2004 7:19 am

Hey Frank,

hope you're still reading this thread.

I'm having a hard time transfering my Solaris key. I mailed several times without any reply from you (CW). I payed the transfer fee and forwarded the receipt together with the transfer details to CW.

Just got an email from JO: "Please buy transfer coins at cwaudio.de". Seems like this person didnt read my mail at all because I clearly wrote that transfer receipt was included. I copied the receipt at the bottom of the mail.

Trying to mail to u (CW) but all my mails are bouncing. Looks like creamware.de isnt reachable by mail at all at the moment:

These recipients of your message have been processed by the mail server:
**@creamware.de; Failed; 5.1.1 (bad destination mailbox address)

Remote MTA mx00.schlund.de: SMTP diagnostic: 550 Cannot route to
"""

I ** out the mailboxname.

Its really frustrating that when I finally get a reply from CW, the person that replies didnt read the email at all and blindly typed "go to the online store and buy tranfer coins". Now I cant reach them at all.

Thank u

[ This Message was edited by: terrence on 2004-06-14 08:25 ]

valis · Post by **valis** » Mon Jun 14, 2004 12:22 pm

Creamware is now at cwaudio.de i believe

eliam · Post by **eliam** » Mon Jun 14, 2004 1:06 pm

Write to Ralf, I wrote to him and had my hardware transferred within hours.

Post by **Guest** » Mon Jun 14, 2004 4:45 pm

part of the site is down.
my page/shop/emails

terrence · Post by **terrence** » Tue Jun 15, 2004 1:39 am

On 2004-06-14 14:06, eliam wrote:
Write to Ralf, I wrote to him and had my hardware transferred within hours.

Thats what i tried, but no way to contact them by mail. Also tried cwaudio.de, is also bouncing.

[ This Message was edited by: terrence on 2004-06-15 02:39 ]

Ralf · Post by **Ralf** » Tue Jun 15, 2004 2:25 pm

To Terrence ( and all other users that could not reach CWA ),

hello Terrence,

sorry for this incommodities. Jo is brandnew here at CWA and he is only working for us since two days.
So he is overhelmed with all the different things he have to learn and errors can happen than ( i think, this is not pleasantly, but normal ).
Sorry again for this and i hope for your understanding. Tomorrow i'll go on in your solaris - transfer with high priority, to fix this asap.

Moreover . . . we have a "little" nightmare here due to providerchanges with unsatisfactorily technical support.
There are a lot of IP-changes and unfortunately it takes some time if the subdomains will be recogniced correctly world-wide again.
Today and yesterday the CWA-people wasn't able to send or receive emails. Surely we are at work to fix this situation ( i hope it will work again tomorrow ).

Please try to reach my own CWA-adress, which is rb@creamware.de and i will do my best to transfer the solaris-synth to your hardware.

Cheers
Ralf

On 2004-06-14 08:19, terrence wrote:
Hey Frank,

hope you're still reading this thread.

I'm having a hard time transfering my Solaris key. I mailed several times without any reply from you (CW). I payed the transfer fee and forwarded the receipt together with the transfer details to CW.

Just got an email from JO: "Please buy transfer coins at cwaudio.de". Seems like this person didnt read my mail at all because I clearly wrote that transfer receipt was included. I copied the receipt at the bottom of the mail.

Trying to mail to u (CW) but all my mails are bouncing. Looks like creamware.de isnt reachable by mail at all at the moment:

These recipients of your message have been processed by the mail server:
**@creamware.de; Failed; 5.1.1 (bad destination mailbox address)

Remote MTA mx00.schlund.de: SMTP diagnostic: 550 Cannot route to
"""

I ** out the mailboxname.

Its really frustrating that when I finally get a reply from CW, the person that replies didnt read the email at all and blindly typed "go to the online store and buy tranfer coins". Now I cant reach them at all.

Thank u

[ This Message was edited by: terrence on 2004-06-14 08:25 ]

terrence · Post by **terrence** » Wed Jun 16, 2004 3:18 am

THanks for the reply Ralf,

this morning I recieved another mail from JO initiated by you to tell me I should buy a transfer coin.

As I wrote in my last post and in the mail I sent u I bought it already and icluded the payment receipt in the mail. I double checked it and it IS there, in the mail U forwarded to JO.

Its hard to read a mail isnt it?

Sorry but I'm losing my patience now.

[ This Message was edited by: terrence on 2004-06-16 04:19 ]

Ralf · Post by **Ralf** » Wed Jun 16, 2004 4:16 am

This email was written yesterday and not today. It was sent today by our server automatically ( i wrote to you about the servertrouble ) Now all the unsended mails are going out automatically ).

I wrote you an email 1 hour ago and I'am in contact with the buyer. Things in prozess now.

On 2004-06-16 04:18, terrence wrote:
THanks for the reply Ralf,

this morning I recieved another mail from JO initiated by you to tell me I should buy a transfer coin.

As I wrote in my last post and in the mail I sent u I bought it already and icluded the payment receipt in the mail. I double checked it and it IS there, in the mail U forwarded to JO.

Its hard to read a mail isnt it?

Sorry but I'm losing my patience now.

[ This Message was edited by: terrence on 2004-06-16 04:19 ]

[ This Message was edited by: Ralf on 2004-06-16 15:46 ]

terrence · Post by **terrence** » Wed Jun 16, 2004 4:23 am

OK sorry, didnt check the date of the mail.
Guess its caused by the mailprobs u were having. Anyways, looks like they have been solved now, just sent u a mail.

Edit: mail was forwarded by u to jo yesterday. He sent it to me today.

Thanks,

T.

[ This Message was edited by: terrence on 2004-06-16 05:31 ]

terrence · Post by **terrence** » Thu Jun 24, 2004 9:27 am

Hey,

Ralf took care of it, had some troubles transfering but i have to say I'm impressed with the level of personal support he provided the last days to solve my problems.

Thumbs up Creamware!