why we now charge for key transfers

King of Snake · Post by **King of Snake** » Fri May 14, 2004 5:26 am

Indeed I get something comparable from Muon Software. I get good support and software which is of the same use like a Creamware product. Only difference is that I pay much less for a Muon product.

so you are comparing the products! Just now you were saying you didn't!

If you read carefully you would have noticed that I don't compare the software...but the support.

Make up your mind. I maintain that comparing the Muon softsynths with the Scope system is ridiculous. Especially since you seem to be comparing the price of a Muon product (ie. one softsynth) with the price of a Scope system, which is even more absurd. Not to mention the fact that Muon (judging from their website) has a grand total of four different plugins to sell.

The product are of the same use for me...making music. And at the moment I better work with Muon stuff because it works. The text editing issue is known since the release of the XTC mode and Creamware is not able to fix that. The value of the Creamware cards is pretty little in comparision to the Muon stuff which cost much less and they do not charge for transfering licenses. If I sell my cards now (a legitimate option as you said) I have to pay 35 Euro...and now tell me that Creamware isn't screwing customers.

If you work better with Muon products that's great, just don't try to tell me they offer the same possibilities as Scope system. (do Muon plugins come with an audio card? with their own DSP's? With I/O? With flexible routing? etc etc)

SELL YOR CARD AND STOP WHINING!

_________________

[ This Message was edited by: King of Snake on 2004-05-14 06:28 ]

Post by **hubird** » Fri May 14, 2004 5:34 am

I offer the newprice of any of the Muon plugs...

Alphawave · Post by **Alphawave** » Fri May 14, 2004 11:55 am

On 2004-05-12 19:32, powerpulsarian wrote:
I find it offensive to ask me to pay for support when I payed such a high price for your product (over $1,500). For products in this price range, I expect support as part of the purchase price.

Sorry, but what world are you living in??

I work in a tracking antenna firm, and support after a few years - everything from education (support) to repairs, which is extending the contract defined time/quantity range, are charged for with exorbitant bills.
These products are antennaes that cost 15000$ to 12mio.$ a piece.

braincell · Post by **braincell** » Fri May 14, 2004 1:53 pm

Since the mixerpacks have been generating work for you because of the increased transfers. May I suggest that users be allowed to create their own packs. Nobody wants to buy something they already have.

remixme · Post by **remixme** » Fri May 14, 2004 2:01 pm

Since the mixerpacks have been generating work for you because of the increased transfers. May I suggest that users be allowed to create their own packs. Nobody wants to buy something they already have.

Finally, a sensible suggestion... who said that these discussions amount to nothing, eh?

Lets push creamware for this one, if not our own then at least a greater variety of plugin packs.

Post by **garyb** » Fri May 14, 2004 2:30 pm

makes sense........

powerpulsarian · Post by **powerpulsarian** » Fri May 14, 2004 7:30 pm

On 2004-05-14 12:55, Alphawave wrote:
On 2004-05-12 19:32, powerpulsarian wrote:
I find it offensive to ask me to pay for support when I payed such a high price for your product (over $1,500). For products in this price range, I expect support as part of the purchase price.
Sorry, but what world are you living in??

I work in a tracking antenna firm, and support after a few years - everything from education (support) to repairs, which is extending the contract defined time/quantity range, are charged for with exorbitant bills.
These products are antennaes that cost 15000$ to 12mio.$ a piece.

All I know is that almost all the other music gear (and music software) I own I get free support for. I don't know about other industries, but from my experience with music products, most companies really make a point to stand behind their products and offer support (at least the companies that offer high-quality and worthwile products).

To me, the music equipment industry seems to be a bit different than other industries in my experience. I am not saying across the board, but in general companies are more interested in creating a community and a following for their products (and they seem to undertand that good customer support goes a long way toward building that following).

Maybe it's because I usually stay away from products made by companies that have a reputation for bad support and not standing behind their products. So, I don't having any experience in that area. I don't know.

Post by **hubird** » Fri May 14, 2004 7:57 pm

we just have to pay for the time consuming reregistrating requests, which in fact are inspirered by the profits we are expecting from selling plugs.
All other 'normal' support is still free.
It's this 'normal' support you are talking about, so I still don't see any difference with the marketing attitude of other comparable software houses

agree?

_________________
Let There Be Music!

[ This Message was edited by: hubird on 2004-05-14 20:59 ]

Post by **garyb** » Fri May 14, 2004 9:20 pm

agree.
the pay support is for two year old or older cards that are already out of warranty.
eliminating support was never even the issue..

valis · Post by **valis** » Sat May 15, 2004 3:47 am

I am crossposting this with the Cubase SX thread so my apologies.

http://forum.cubase.net/forum/Forum27/HTML/000032.html

bassdude · Post by **bassdude** » Sat May 15, 2004 4:25 am

Agreed with hubird. I think this is really being blown way out of proportion. It's not like you need to tranfer keys often. I never understood why creamware offered this service for free in the first place. I know I wouldn't have. IMO, you buy a product because it meets a requirement. The product is very expensive so you spent a fair amount of time researching the pros and cons (which may include services/updates) and didn't let yourself get suckered in by marketing/advertisement/free blurbs and impulse buying as a rule because it seems way to good to be true that a mere 6 DSP sound card can replace a whole studio and do everything at the same time like the box *appears* to indicate depending on how you read into it. You are very suspicious. You also negotiated a short tial/return policy with a dealer who was happy to do this.

BTW, I don't give a rat's arse about the transfer fee.

The product is still cheaper to operate than hardware and cheaper than pro-tools HD.

Jngaelin · Post by **Jngaelin** » Sat May 15, 2004 6:39 am

On 2004-05-13 07:44, Ashkenazy wrote:
So be very carefull when buying plugins from Creamware. Once you have them you're stuck to them for life!

You know.....

I have NO problem with that prospect !!! =)

I see alot of blah blah blah and bleh bleh bleh.
Then there are alot of mature words saying things that you can understand and relay to.

But to reply the original post made by CW Frank i answer:

-Thanks for telling me, it's nice to know. And of course You have my support CW !!!

Regards Jngaelin.

_________________
Love to you all =)
(I Praise JAH)

[ This Message was edited by: Jngaelin on 2004-05-15 07:48 ]

[ This Message was edited by: Jngaelin on 2004-05-15 07:55 ]

Alphawave · Post by **Alphawave** » Sun May 16, 2004 7:29 am

In reply to powerpulsarian:

I do understand your point of view. And thanks for you calm reply.

But i consider the firm we are talking about here, to be "on diet".
In that regard i think it dosent make sence to have very high expectations.

After all, how much resources can one get from someone who is out of resources?

I think if people accept the current situation by continuing to use Creamware products, we will be rewarded later with more development of this terrific platform.

And i think that will be great to have more of a good thing, even if we dont have it for free.

skwawks · Post by **skwawks** » Sun May 16, 2004 9:49 pm

Custom packs is a win win

even with a small extra fee for customizing the pack

Jngaelin · Post by **Jngaelin** » Sun May 16, 2004 10:00 pm

On 2004-05-16 08:29, Alphawave wrote:
I think if people accept the current situation by continuing to use Creamware products, we will be rewarded later with more development of this terrific platform.

And i think that will be great to have more of a good thing, even if we dont have it for free.

Thank you Alphawave !!!

qAPLAh · Post by **qAPLAh** » Mon May 24, 2004 6:08 am

Sorry to say this, but my experience with Creamware support and transferring keys is just plain ugly.
I wonder if the quality of support will get better if they charge money for it?

astroman · Post by **astroman** » Mon May 24, 2004 6:33 am

well, the whats and whys have been explained more than enough, and I just add that I've been wondering (looking at all those eBay offers in the last 3 month) how they want to deal with that...
much less on that channel btw

It's a temporary situation due to bundling of software (necessary since all competitors do it) and applies to a fairly small group of customers only.

It's not a real customer support issue, but an organizational one.
Who's up to decide who's to be serverd first when all are shouting ?

cheers, Tom

Post by **hubird** » Mon May 24, 2004 8:44 pm

they could rank according the number of posts on planetz... that would be nice

I need hardware transferred to my name, I want the forced registering of my Prodyssey to the I-O board changed to my mainboard, and I want key transfer of a used Solaris to my board.

wayne · Post by **wayne** » Mon May 24, 2004 8:52 pm

You are a patient man, hubird

Post by **hubird** » Tue May 25, 2004 6:06 am