Where do I send my Luna II card for repair?

[mondo]

Hi,

Following on from an earlier post : http://www.planetz.com/phpBB2/viewtopic ... highlight=

I have now confirmed that I have a problem with my Luna card and NOT my motherboard.
Where do I send it for repair? What is the approximate turnaround time? Anything else I need to know?
Note: I am in Australia

Thanks,

Mondo

[H-Rave]

I sent mine back to hamburg,I think it took two weeks and it cost 40 euros,Mine wasn't under guarantee.


Creamware Audio Gmbh
Wilhelm-Ostwald-Strasse 0/K2
53721 Seigburg
Germany


Write the problem on the box,with you're return address.

Good luck

[garyb]

better write or telephone first and be sure you have an RMA....

[mondo]

I am the original purchaser of the Luna Card....but it's been a while. Can you describe an RMA? What exactly am I looking for? I have kept all the original paperwork etc so I must have it (whatever it is).
I have had no success whatsoever in getting local Creamware reps to even forward me information about this matter. (In Brisbane Australia)
So I guess I will ship it overseas. I want to make sure that I don't lose it in the mail..so any advice is welcome.

Thanks

Neil

[astroman]

March the 1rst, 2007

The Soniccore GmbH i.G. / Siegburg acquired the rights to continue production, distribution and sales of the current Scope- product line.

SonicCore GmbH i.G.
Siegdamm 32 - 36
53721 Siegburg
Germany

Directors:
Holger Drenkelfort, Jürgen Kindermann


tel.: ++49 2241 3019595
FAX: ++49 2241 3019596

Email: info_@_soniccore.com
Website: www.soniccore.com

the company has changed in the meantime...
an RMA number is simply to avoid the mess that would happen if everyone worldwide would send in some gear
as Gary wrote, contact Ralf (rb at the same adress), so he can file the case. you can trust in him, he's very helpful and will arrange anything that's possible (as long as it makes sense...)

cheers, Tom