Timeout waiting for acknowledge from DSP 0 - Cannot access

[mondo]

Hi,

After many years of trouble free service suddenly I get this message:

"Timeout waiting for acknowledge from DSP 0 - Cannot gain access to the Creamware hardware." whenever I try to start the software.

Using Scope Fusion Platform Version 3.1

I have tried removing and re-installing the card but no luck.

Can anyone help...I am in the midst of a few projects.

Thanks,

Mondo

[steffensen]

looks familiar with my former problem:
http://www.planetz.com/phpBB2/viewtopic ... 830#160830

mine was solved by a new mobo in the end.

[garyb]

that usually indicates a bad card. it can be repaired. you'll likely need an rma. if you can, try the motherboard first. that'd be the quickest solution.

[mondo]

Thanks for these responses. Not what I wanted to hear though (sigh).

I am not sure how to check the motherboard myself. Is it a problem I can take to my local computer repairer?
If it is the CW card how do I get it repaired .... I'm in Australia.
As I mentioned I'm in the middle of several projects (but then aren't we all!). The quickest solution would be handy.

Thanks again,

Mondo

[garyb]

there are "benchmarking" and torture test programs that may be of help checking the hardware. use google. probably the only way to be sure is to try a different motherboard. a computer shop can do this, but it would be expensive. it's not hard to build or repair a computer if you can follow directions and go step by step.

otherwise, you'd need to email rb[at]creamware.de for an RMA. you'll then ship it to germany.....

[Nebukadneser]

I encountered the same problem when installing a seconhand Pulsar 2 card. I called Ralf in Germany and he said that he has solved similar problems by cleaning the contatcs of the P2 card by appyling some alcohol onto it.

I tried without success so I returned the card, but you may be more successful.

Neb

[garyb]

that's a good idea, but use 99% pure or better alcohol to avoid leaving a film behind that can make the problem worse....

[mondo]

Hi,

Thanks for these responses.
I am in the middle of moving house so the studio is now dismantled...a good opportunity to trouble shoot when I set it up in a week or so.
GaryB...re the contact cleaning solution. Would cassette head-cleaning fluid be OK?

Thanks again,

Mondo

[garyb]

GaryB...re the contact cleaning solution. Would cassette head-cleaning fluid be OK?

probably. tuner cleaner or contact cleaner would be preferable, many contact cleaners are usable as tape head cleaners, usually hexa or isobutane or tetrafluoroethane....